Last updated: August 2026
1. General
These Terms and Conditions apply to all work carried out by Cairney Heating & Plumbing (“we”, “us”, “our”). By accepting a quote or instructing us to carry out work, you agree to these terms.
2. Quotes & Pricing
- All quotes are provided free of charge and with no obligation.
- Quotes are valid for 30 days unless otherwise stated.
- Prices are based on the information provided at the time of quoting. Any additional work discovered once work begins will be discussed and agreed with you before proceeding.
- We aim to provide clear, transparent pricing with no hidden charges.
3. Booking & Cancellation
- Appointments are confirmed by phone, text or email.
- Please give at least 24 hours’ notice if you need to cancel or reschedule.
- Repeated late cancellations or no-shows may result in a call-out charge.
4. Payment
- Payment is due on completion of the work unless otherwise agreed in writing.
- We accept cash, bank transfer and most major payment methods.
- Larger jobs such as bathroom renovations and boiler installations will require a deposit to secure the fit date and order materials.
- Title to any materials remains with us until payment is received in full.
5. Workmanship & Guarantee
- All work is carried out by qualified, Gas Safe registered engineers where applicable.
- We provide a 12-month guarantee on labour and installations, subject to normal use and proper maintenance.
- Manufacturer warranties on parts and appliances remain in force according to the manufacturer’s terms.
- The guarantee does not cover damage caused by misuse, neglect, third-party interference, or failure to follow operating instructions.
6. Access & Working Conditions
- You must provide reasonable access to the property and the areas where work is to be carried out.
- Please ensure the work area is clear of personal belongings where possible.
- We will take reasonable care of your property and leave the area clean and tidy on completion.
7. Liability
- We carry public liability and professional indemnity insurance.
- Our liability is limited to the cost of the work carried out, except in cases of death or personal injury caused by our negligence.
- We are not liable for pre-existing faults, hidden defects, or issues arising from work carried out by others.
8. Gas Safety
- All gas work is carried out in accordance with current Gas Safety regulations by Gas Safe registered engineers.
- We will not leave a gas appliance in an unsafe condition. If a dangerous situation is found, we will inform you and take appropriate action.
9. Customer Responsibilities
- Provide accurate information about the work required and any known issues.
- Ensure someone aged 18 or over is present if access is needed while you are away (or arrange access in advance).
- Inform us of any special circumstances (e.g. vulnerable occupants, pets, restricted access).
10. Complaints
If you are unhappy with any aspect of our service, please contact us as soon as possible on 07545 087 545 or email c4irney1986@hotmail.co.uk. We will do our best to resolve the matter promptly and fairly.
As a Renfrewshire Trusted Trader we are also subject to the scheme’s code of practice and complaints process.
11. Data Protection
We collect and use your personal details only for the purpose of providing quotes, carrying out work, and following up on jobs. We do not sell or share your data with third parties for marketing purposes. For more information see our Privacy Policy (if applicable).
12. Changes to These Terms
We may update these Terms & Conditions from time to time. The version in force at the time you accept a quote or instruct us will apply to that job.
13. Governing Law
These terms are governed by the laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.
If you have any questions about these terms, please contact us before work begins.
Cairney Heating & Plumbing
12 Spencer Drive, Paisley PA2 0TX
Tel: 07545 087 545
Email: c4irney1986@hotmail.co.uk